New Customer Relationship Management System
Stay up-to-date with our transition to a new customer relationship management and registration system.
Improving Your Online Experience
We’re excited to announce that the YMCA of Greater Seattle is launching a new Customer Relationship Management (CRM) and registration system in 2025.
What This Means for You
This new system will streamline your online experience by consolidating all of your YMCA accounts into one place. Whether you're registering for programs like day camp, swim lessons, and youth sports, managing electronic forms and waivers, or accessing your YMCA membership, everything will be easier and more convenient than ever.
Access Your New Account
Most of your current information will be transferred to the new system, so all you need to do is create your new account on March 5 or later.
- Update your bookmarks! Bookmark my.seattleymca.org/s/login/ for your new online account.
- On your first log in, create your new account (click “Need an Account? Start Here”) and use all information that matches your current YMCA account (especially your email).
Changes to Membership
We are streamlining membership billing!
- Beginning in April, monthly membership dues will be drafted on the 1st of the month and will be valid from the first through the final day of each month. Read more about how March membership dues are affected below.
- Some membership package names have changed to be more reflective of the households we serve.
We're Here to Help
We are working diligently to ensure that this transition is as smooth as possible, but we do expect some bumps along the way. Your patience is greatly appreciated!
If you have questions or need assistance, our Member Support Center team is available to help and can be reached by phone, email, chat, or in person.
Financial Assistance
If you utilize financial assistance for membership, you do not need to take any action to maintain your current award as we transition to the new system.
For programs, you will need to use the coupon code “ProgramFA” each time you register for programs. Before completing your registration, click on your shopping cart and enter the coupon code.
Schedules
Get ready for schedules that are easier to access and more accurate!
Beginning March 1, schedules for drop-in programs like open swim, gym times, Kids Zone, and group fitness will be live on the YMCA360® App, giving real-time updates at your fingertips. You can still download a printable pdf weekly schedule from the website if you choose!
Kids Zone
A new check-in system for Kids Zone, safer than ever with printed name tags for children and guardians, also launches on March 5. On your first check-in, please bring an adult membership card (either a physical card or your YMCA360 digital card). Check-in may take a bit longer than usual while we register your child and our staff get familiar with the new system.
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Find Your Support
This suite of resources below offers step-by-step instructions with photos for managing your new YMCA account. Find support articles on updating your billing information, what to do if you forget your password, and more.
If you don't see the needed support article, just contact us. We are happy to help.
- Complete Forms and Waivers
- Understand Your Enrollment and Registration Status
- Add Authorized Pick-Ups (Day Camp, Before and After-School Enrichment, and Early Education)
Frequently Asked Questions (FAQs)
How will my March membership dues be affected?
Beginning in April, monthly membership dues will be drafted on the 1st of the month. To accommodate this change in draft dates, there will be a one-time prorated charge in March.
Here’s what to expect based on your current draft date:
- March 1: No changes to your monthly billing
- March 2–18: You will not see your normal March charges. On March 19, we will charge you a percentage of your normal dues that covers the remainder of the month.
- March 19: You will see a charge on your normal draft date, but it will only be a percentage of your dues that covers the remainder of the month.
- March 20–28: You will see a charge before your normal draft date. On March 19, we will charge you a percentage of your normal dues that covers the remainder of the month.
The chart below shows the percentage of dues you will be charged on March 19 based on your current draft date. Remember, if your draft date is on the 1st of the month, there will be no change for you.
| Draft Date | % of Dues | |
|---|---|---|
2 | 97% | |
3 | 94% | |
4 | 90% | |
5 | 87% | |
6 | 84% | |
7 | 81% | |
8 | 77% | |
9 | 74% | |
10 |
| 71% |
11 |
| 68% |
12 |
| 65% |
13 |
| 61% |
14 |
| 58% |
15 |
| 55% |
16 |
| 52% |
17 |
| 48% |
18 |
| 45% |
19 |
| 42% |
20 |
| 39% |
21 |
| 35% |
22 |
| 32% |
23 |
| 29% |
24 |
| 26% |
25 |
| 23% |
26 |
| 19% |
27 |
| 16% |
28 |
| 13% |
How are draft dates changing?
February Current Draft Date
If you draft on the 8th of the month, your membership runs from February 8–March 7.
March One-Time Charge
Instead of your usual charge on March 8, a one-time charge on March 19 will cover the percentage of dues owed from March 8–31.
April New Draft Date
Your new regular membership draft date is April 1, covering April 1–30.
I currently have a Health Insurance based membership benefit and do not pay membership fees. Am I being charged anything?
No, your membership will continue to be at no cost to you.
What if my membership account is currently on hold?
If your account is currently on hold, your hold will be extended to the 1st of the following month and prorated appropriately.
Can I request an alternative membership draft date?
If you need an alternative draft date, you may request the 15th of the month via this online form.
How are membership package names changing?
Some membership package names have changed to be more reflective of the households we serve.
Household
A household YMCA membership provides access to fitness facilities, classes, and programs for all household members (for two or more persons). It includes benefits like gym access, swimming pools, group fitness classes, priority registration, and family-friendly activities.
Examples:
- Adult 2 (formerly Couple)
- Adult 1 and dependents (formerly Family 1)
- Adult 2 and dependents (formerly Family 2)
Individual
An individual YMCA membership (for one person only) offers access to fitness facilities, classes, and programs for one person, including gym use, group fitness, swimming, and more, depending on age. It provides opportunities for personal wellness and community involvement.
Examples:
- Youth
- Teen
- Adult 1 (formerly Adult)
Virtual
A virtual YMCA360 membership gives you (Individual, ages 14 and older) access to on-demand classes, wellness programs, and enrichment, allowing you to stay active and connected from home. Membership includes one visit to any YMCA of Greater Seattle location per month.
I thought my draft date was moving to the 1st, why is it showing March 19?
After prorated dues are drafted on March 19, your draft date will shift to the 1st of the month, beginning April 1.
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Find Your Y
Support Center
We've made it easier than ever to find member and account information with our new Support Center. Find instructions for managing your account, easy access to request forms, and a complete list of our policies all in one place.
Join the Y
With a shared commitment to nurturing the potential of kids, improving health and well-being, and supporting our neighbors, your membership will not just bring about meaningful change in yourself, but also in your community.
Day Camp
Offering active days spent learning new skills and making lifelong friends, Y Day Camps offers fun camp activities to engage brains, exploration rotations to encourage kids to try new things, and plenty of physical activity and games to keep bodies moving.
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