Cancellations, Refunds, Holds & Temporary Facility Closures

1. If a member or customer provides 14 days or more notice to cancel or transfer before the first meeting date of a program or activity.
   • They will receive a full refund to their original payment method minus any non-refundable deposits.
2. If a member or customer provides less than 14 days but more than 48 hours’ notice to cancel or transfer before the first meeting day of a program or activity.
   • They will receive a YMCA account system credit valid for 90 days in the amount of the fees paid minus any non-refundable deposits.
3. If a member or customer provides less than 48 hours’ notice to cancel or transfer before the first meeting date of a program or activity.
   • They are not eligible for refunds or credit of their payment.
4. Pre-Purchased Services & Goods
   • Personal Training that is pre-purchased and not redeemed expires 6 months from the date of purchase if not booked. Customers are not eligible for credits or refunds of expired pre-purchased services. Certain exceptions may apply for medical holds and must be requested with your medical hold.
   • Items such locks, goggles, apparel, and other goods are all final sales and not eligible for refunds or credits.

See Program Cancellation and Refund Policies for licensed or exempt childcare programs, early education, day camps, overnight camps, and excursions.

YMCA Initiated Cancellations and Closures

All schedules, activities, class fees and staff may be changed or cancelled by the YMCA of Greater Seattle without notice. If the YMCA of Greater Seattle cancels a fee-based class or program for any reason (except for those outside the control of the YMCA), a system credit will be issued automatically to the payer. Upon written request and if credit is within valid period from date of issue, customers may submit a request to info@seattleymca.org for (1) a refund to original payment method or (2) to donate the system credit to the YMCA and receive a donation receipt.

Membership Billing, Cancellation and Refund Policies

The YMCA of Greater Seattle does not impose annual contracts on our members or participants. Members or participants are free to cancel programs and memberships at any time. Notice must be provided in writing to via webform in accordance with the below policies. These policies apply to both standard YMCA of Greater Seattle memberships and add on membership packages such as monthly locker rentals and monthly HydroMassage subscriptions.

Member Initiated Cancellation and/or Hold

Written notice is required via webform 14 days prior to the next draft date to end your autorenewal. Once 14 day cancellation or hold notice is received, the membership is active and valid through their last prepaid day, the day prior to their draft date. Cancellation or hold requests with less than 14 days’ notice will draft one additional time before cancellation or hold is effective. Refunds and system credits of membership dues are not issued for notice provided with less than 14 days. Dues are not prorated for cancellations or holds. It is the member’s responsibility to bring any billing discrepancies to the attention of the YMCA of Greater Seattle by emailing info@seattleymca.org within 60 days of discrepancy.

Prepaid memberships are not eligible for a refund or system credit. The YMCA of Greater Seattle membership will remain active for the duration of the prepaid period. To avoid autorenewal at the end of the prepaid period, members must submit a cancellation or hold webform at least 14 days prior to the prepaid period ending.

Satisfaction Guarantee: Members who are dissatisfied with YMCA of Greater Seattle programs or services may cancel their membership within 30 days of joining to receive a full refund of any joining fees and dues paid. Refunds will be processed using the original payment method. This does not apply to programs.

Membership Billing, Pricing, and Autorenewals

Memberships in good standing automatically renew on the same date of the month, every month, establishing the membership billing cycle and unique draft date.

The membership cycle begins the day the member joins and auto renews every month on their join date provided the member is in good standing and does not owe a balance. Members can request a change to their draft date after joining and paying the first month of dues. Prorated dues will apply when changing draft dates.

Members can prepay for three-month, six-month, or 12-month membership cycles. These memberships default to renew monthly at the end of the prepaid cycles provided the member is in good standing and does not owe a balance.

Memberships do not automatically cancel due to inactivity. Members must have a valid payment method on file.

Members may dispute a charge within 60 days of transaction if they believe they were incorrectly charged due to the YMCA of Greater Seattle’s failure to cancel or put the membership on hold. Members are not eligible for refunds or system credits of membership dues attributed to lapse in financial assistance awards, failure to notify 14 days prior to payment drafting, member holds expiring, expiring discounts, or any other time-bound, limited-term promotions.

Members must have an active membership for the full duration of any programs to receive member pricing, priority registration, and access. Fees may be converted to non-member pricing and billed accordingly if no membership is active for the participant(s) including when a membership is cancelled or placed on hold.

The Y offers memberships affiliated with a Y program (e.g. Diabetes Prevention) or initiative that includes prepaid or complimentary membership for a set period (e.g. three months). These membership types do not renew at the end of the promotional program period.

The membership cycle begins the day the member joins and auto renews every month on their join date provided the member is in good standing and does not owe a balance and is still enrolled in Y program. Unenrollment or failure to attend program may result in membership cancellation.

YMCA Initiated Membership Terminations for Paying Memberships

When Y staff terminate a membership for reasons such as member behavior, staff error, or another circumstance, refunds are issued back to the original payment method. If the original payment method is no longer active or was in the form of a check, cash or ECP, the refund will be processed as a check and mailed to the member’s address in the system.

Temporary Facility Closures

For membership, no credits will be issued for any closure that is 14 consecutive days or less. In some instances, e.g. government shutdowns, the Y may be legally required to provide refunds of membership dues.

For closures greater than 14 consecutive days, members may request a prorated refund for the duration of the closure provided the member is in good standing and does not owe a balance.

Last updated: April 8, 2024